About Mac HelpMateIf you’re a Mac support professional or consultants, you need this application in your arsenal of troubleshooting tools.
Mac HelpMate contains powerful diagnostic features, such as the ability to run SMART (S.M.A.R.T) tests, check temperature and hardware sensors, inspected installed packages, repair permissions, clean caches, remove unecessary trash files, ASR multicast server, support for Growl notifications and much much more.
Mac HelpMate remains a free and useful program, but can be enhanced with a Mac HelpMate Engraved Edition or Professional Edition account.
Many consultants have asked over the last few months about personalized copies of Mac HelpMate for their customers and I’m happy to say it’s now a reality, as is Mac HelpMate remote — desktop control/screen sharing through firewalls. Help anyone, anywhere, even behind routers.
In recent tests, Mac HelpMate easily handled remote control of a 23 inch Cinema Display over a DSL connection. A few days ago, I was able to connect to a customer’s Powerbook in Peru, with no VPN, no configuration. To share or control a Mac there’s nothing to install on the client machine outside of Mac HelpMate itself (you can even run it off of the Disk Image) and no admin password is required to initiate sharing or control. An account subscription is needed for the remote control/application and branding to work as well as the email alerts over an alternate SMTP port so that people who have ISPs that block port 25 can still alert you.
What’s New in this Version
-GUI fixes and enhancements
-Better startup speed
-Branding improvements
-New interface for remote control and screen sharing
-Ability to send contact info and attach an Apple System Profiler report with a support request
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